Frequently Asked Questions


If you are having technical difficulties or a problems obtain a copy of your results these frequently asked question could resolve your issue.  If you continue to have difficulties you can contact our customer support team at

I have purchased Love Talk but am having a hard time finding the passcode.

Slide the book cover off and the code is located under the back cover.

I have a passcode, how do I take the indicator?

You can go to, insert your passcode, and login to complete the Love Talk Indicator.

I have purchased a passcode and it will not work?

Drop the 1. in front of the code, as the 1. indicated the quantity of indicator you purchased and is not part of the passcode.

What if my results do not seem to fit me?

The indicator was designed to drive dialog between you and your partner not pigeon hole you.  We suggest that you sit down with your partner, walk through each page and every statement of the report, and discuss what is true, what is questionable and what is not accurate.  This process will help both you and your partner understand what drives "fear" in your conversations and what creates a "safe" environment for love talk to occur.  

Is there a way to access my Love Talk results again after I have logged out?

You can go back to and insert your passcode and log back into the site. This will display the congratulations screen and allow you to reprint, view and act on any of the other options available.

I purchased an additional passcode for my partner and the system keeps displaying my results instead of letting my partner complete the indicator.

Please close your Internet browser and start fresh.  Have you partner go to and insert their passcode in the open box and login. If you get the same results click the log out button located in the top right corner or at the bottom of the page.  This will terminate any sessions that may exist and return you to the login screen where you can insert your partner's code and login.

 I am having trouble obtaining my individual report.

To obtain your individual report go back to and insert the passcode you used to complete the assessment.  After logging in with your code you will see the  congratulations screen.  Scroll to the bottom of the screen and you will see a button that says "view and print your individual report", click this button and it will display your results.

Both my partner and I have completed the indicator and we are having trouble obtaining our couples report.

Login at using your passcode.  This will display the congratulations screen.  Scroll to the bottom of this screen and you will see an option to link your report to your partners.  Insert the passcode, your partner used to take the indicator, and click link.  Now you will see a new button at the bottom of the same screen that says "view and print your couples report".  Click this button it will display your couples report and let you print the results.

Why does the second passcode cost money?

Many readers and assessment-takers have indicated that they can't believe they are getting this much value from such a relatively small financial investment into their relationship.  Itís actually far less than half of what it might cost for just one session with a typical marriage counselor.  On the other hand, a few readers of Love Talk have questioned why a fee is required for a second code to have their spouse take the test.  Itís a question that deserves an answer. 

We have put a great deal of care and prayer into this Love Talk project and our team has done our best to devise itís various components (book, workbooks, online assessment, and small group curriculum) to be flexible and affordable Ė allowing couples to use a variety of tools to help them apply it to their lives.  Countless hours and a great deal of expense have gone into crafting the online Love Talk Indicator to be sure it is valid, reliable, and practical for couples just like you.  Because of the sophistication of this assessment it necessitates a small investment from its users and we want to explain the fee that it requires so you know why two codes are not included for free with each book.   

The online assessment: Truth be told, a substantial financial sacrifice was made on our end to include one free code for the Love Talk Indicator.  Most readers realize itís quite extraordinary to receive a sophisticated assessment with a book in this way Ė especially at a $30 value when the book is $20 (a standard price for a book of this size without an assessment).   We also stretched hard to make the additional assessment only $14.95 (regularly $30 each) -- the lowest priced assessment of its kind on the internet.  And in case youíre curious, not a penny of the money you spend on this assessment will be profit.  As you might guess, thousands of man-hours have been put into making this assessment available and it requires a great deal of costly labor to keep it up and running.  We hope you understand that it simply isn't realistic or possible to give away $60 worth of assessments with the purchase of a $20 book.  Not only would this be poor stewardship but it is simply not financially possible.                      

The workbooks:  The menís and womenís workbooks are an additional tool for readers to use if they choose.  They are an optional feature as a curriculum kit.  The Love Talk book stands alone without them but they are another means to help readers who choose to augment their reading.  If we included the exercises in the book, the price of the book would rise significantly and it would then be classified by the Library of Congress as a workbook (because you are providing space for writing in it) and that necessitates a more expensive binding by the publisher as well.  Including them as an optional add-on is the most flexible, user-friendly, and affordable model available. 

The DVD small-group curriculum:  For those who would like to study the Love Talk material in a small group setting, the six-session DVD can be used without the book itself.  Participants simply need one of the mens/womens workbooks.  The online assessment is not required for small group participants but is offered as an option for those who are interested. 

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